What Santam’s Preferred Supplier Status Means for You

The Santam Preferred Supplier Programme

Santam Insurance, South Africa's largest short-term insurer, operates a Preferred Supplier programme for a range of risk management and loss prevention services — including thermographic inspection. Suppliers on this list have been assessed by Santam against specific criteria covering qualifications, methodology, reporting standards, and equipment capability.

Enisave Solutions is a Santam Preferred Supplier for thermographic inspection services. This means our surveys and reports meet Santam's documented requirements for insurance compliance purposes — and are accepted directly by Santam underwriters at policy renewal.

Why Supplier Qualification Matters

When an insurer requests a thermographic survey report, they are not simply asking for any report from any provider. They are asking for documentation that meets specific standards: correct methodology, appropriate load conditions, qualified thermographers, and a report format that contains the information they need to make underwriting decisions.

A thermographic report produced by an unqualified or inadequately equipped provider — or a survey conducted at insufficient load — may be rejected by the insurer, requiring the facility to arrange and pay for a repeat survey. This is a situation that is entirely avoidable.

What It Means for Clients Insured with Santam

If your commercial or industrial property is insured with Santam and your underwriter has requested a thermographic inspection report, commissioning an Enisave Solutions survey provides the following specific advantages:

• Direct acceptance — our reports are accepted by Santam underwriters without additional verification or re-survey requirements.
• Compliance confirmation — our reports include a compliance summary that references the relevant Santam requirements, simplifying the submission process for your broker.
• Claims support — in the event of an electrical fire or equipment failure, a current Enisave thermographic report demonstrating that a survey was conducted and findings were addressed provides important documentation supporting your claim.
• Premium considerations — documented proactive maintenance is a positive underwriting factor. While we cannot guarantee premium outcomes, facilities with current thermographic surveys and evidence of corrective action are typically treated more favourably at renewal than those without.

What It Means for Clients Insured with Other Carriers

While the Santam Preferred Supplier designation is specific to Santam's programme, the standards it represents — qualified thermographers, correct methodology, insurance-compliant reporting — are recognised across all major South African insurers including Old Mutual Insure, Hollard, Bryte, and Mutual & Federal.

Our reports are structured to satisfy the documentation requirements of all major commercial property insurers. The compliance summary included with each report is designed for direct submission to any insurer or broker, regardless of the specific carrier.

The Qualifications Behind the Status

The Santam Preferred Supplier status is supported by specific thermographer qualifications that underpin our survey capability:

• ITC Certification — our thermographers hold certification from the Infrared Training Center, the internationally recognised standard for thermographic qualification. ITC certification covers camera operation, thermal physics, emissivity, survey methodology, and report production.
• SANS 10142-1 knowledge — our electrical surveys are conducted in accordance with South Africa's wiring of premises standard, ensuring that load conditions, measurement methodology, and severity classification align with what South African regulators and insurers expect.
• ISO 18434-1 compliance — our mechanical thermography surveys follow the international standard for condition monitoring by thermography, providing a consistent and auditable methodology.

Scheduling Your Survey

A thermographic survey is typically conducted in a single site visit, with minimal disruption to normal operations. Electrical surveys require the equipment to be energised and under normal operating load — no shutdown is required. Our standard report turnaround is 5 working days from the survey date.

We cover commercial and industrial facilities across South Africa. Contact us to discuss your site, scope, and timing requirements.